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How Mystery Shopping Helps Small Local Retailers Improve Service and Grow Their Business
Running a small retail shop is never easy. Owners and managers must handle daily operations, manage employees, maintain inventory, and provide excellent service to every customer who walks in the door. For many local businesses, there is little room for error. Every positive experience helps build loyalty and community support. Every negative interaction can mean — read more
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Retailer Warned to Not Report Theft in Sacramento
Recent developments in Sacramento have brought to light a pressing issue for retailers: the handling of retail theft. The Sacramento City Attorney’s Office reportedly threatened to charge a Target store with being a public nuisance due to the high volume of theft-related police calls. This approach underscores a significant challenge faced by businesses—balancing loss prevention — read more
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The Case of the Vanishing Profits: A Retail Whodunit
In the shadowy corners of retail, where the neon lights flicker and the cash registers sing, there’s a mystery afoot that’s got store owners scratching their heads. The caper? Cash and goods making like Houdini, vanishing without a trace. The culprits? Not your garden-variety shoplifters, but insiders, employees who’ve turned the art of the five-finger — read more
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Huge ORC Bust in Mount Pleasant!
In Mount Pleasant, Wisconsin, the police recently cracked a big case of organized retail theft. On the evening of February 18th, they got a call about a shoplifting incident at an Ulta store. When the officers got there, they didn’t just find the suspects; they also found their car packed with stolen goods. We’re talking — read more
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Introducing Security Services at Keck Private Investigations
We’re excited to announce a new addition to our offerings at Keck Private Investigations (KPI) – Security Services. This expansion is part of our commitment to provide comprehensive safety solutions tailored to the needs of our clients. Our Motivation In response to the growing demand for reliable security measures, we’ve decided to extend our services — read more
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Leveraging AI in Retail Loss Prevention: The PI Touch
If you work in the retail industry you know better than most that losses due to theft and fraud are approaching a staggering $100 billion annually. This isn’t a projection of what the future could have in store, it’s a statistical nightmare that retailers are currently living. As the offenders get more sophisticated, it is — read more
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KPI’s Heart Beats for Local Communities This Valentine’s Day
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Private Eye the Retail Guy
For small business owners, strategically utilizing mystery shopping services is essential for gaining insights into the customer experience. Opting for a private investigator (PI) for these evaluations can significantly enhance their effectiveness. PI’s, with their professional training in undercover operations, are adept at identifying subtle details that may affect customer service and business operations. A — read more
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Strategies for Combating Internal Theft
As someone with extensive experience in loss prevention, I understand addressing internal theft is critical to safeguarding a business. Internal theft, or the stealing of goods by employees, is a complex issue that not only results in financial loss but also erodes trust within teams and can severely impact morale and the overall profitability of — read more
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Tackling Organized Retail Crime
Organized Retail Crime (ORC) is a pervasive issue in the retail industry, characterized by coordinated theft and illicit resale operations that result in significant economic losses and raise safety concerns for consumers. ORC syndicates are highly structured and operate similarly to legitimate businesses, with defined roles such as ‘boosters’ (thieves), ‘mules’ (transporters), and ‘fences’ (resellers). — read more
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Keck Private Investigations 